At ComputerAide Technology, our system monitoring services ensure your IT infrastructure runs smoothly and efficiently. We provide real-time oversight, proactively identifying and addressing potential issues before they impact your operations.

Proactive Alerts

ComputerAide’s system monitoring service redefines traditional IT support. Instead of waiting for you to spot an issue, we receive immediate alerts about problems as they arise. This proactive approach allows us to address issues quickly, minimizing disruptions before you notice them.

Our software alerts us via email or SMS with specific problem details and updates our Wall Chart, displaying the status of all clients. This allows us to accurately assess potential issues instead of relying on guesses, enabling quicker fixes. As a result, we significantly reduce resolution time and ensure system stability and security.

Our software is configured to monitor essential services for your system, including print spoolers, Windows updates, and DHCP. We also track event logs to identify critical issues, such as failing hard drives, allowing immediate intervention. Acknowledging that every environment is unique, we customize our monitoring based on your organization’s specific needs to ensure all processes run smoothly and take action when necessary.

Core Advantages

• Receive specific, informative alerts that pinpoint the exact nature of issues for rapid resolution.
• Identify problems before they affect you, enabling us to act quickly and maximize uptime. Direct alerts reach the appropriate technician, ensuring efficient and accurate fixes on the first attempt.
• Reduce vulnerability exposure and minimize disruptions caused by unpatched systems.
• Access our dashboard to monitor the status of your systems and view the actions we’ve taken.
• Expect periodic reports detailing the status of your system(s).